"I was elated to receive your letter (dtd: 9/9/02) and notification of the Agency's favorable appeal decision. I have little doubt that had you not intervened, my appeal would have not been adjudicated.
Let me take this opportunity to express my thanks and gratitude to you for taking my case. I also appreciate your willingness to help me understand my options as your client and how such a situation should be properly handled."
- J.B. - California
